PEM Utilities

Job Description

Infosys is seeking a Practice Client Partner – Utilities (SAP). The Practice Client Partner will lead and grow the SAP portfolio within the Utilities vertical, owning all client interfaces across the assigned account scope. Partnering with the Senior/Group Client Partner, this role builds and executes the account plan for the SAP book of business—covering pipeline creation, deal strategy, solutioning, delivery governance, partner ecosystem motions (SAP/hyperscalers/ISVs), and CXO stakeholder management.

Typically, the Practice Client Partner manages a single Utilities account or a defined portfolio within a large Utilities client, with end-to-end P&L responsibility in the range of $30M–$40M.

Infosys’ Utilities practice partners with electric, gas, and water utilities to modernize core operations—meter‑to‑cash, asset & network management, field services, customer experience, and grid modernization—while advancing sustainability, regulatory compliance, and reliability outcomes.

Together with SAP, our Infosys Innov8 co‑innovation approach accelerates business and ERP transformation for Utilities clients by combining industry process expertise with SAP’s digital core. We help utilities migrate to and scale on S/4

HANA (including S/4

HANA Utilities/IS‑U modernization), adopt RISE with SAP, and extend capabilities through SAP BTP, Analytics, EAM, FSM, and integration services—orchestrating adjacent ecosystems (e.g., AMI/MDM, GIS/SCADA, outage management, CX platforms, and hyperscalers) for end‑to‑end value.

From value discovery and deal shaping to program delivery and managed services, Infosys enables Utilities to reduce cost‑to‑serve, improve reliability and asset performance, enhance customer satisfaction, and accelerate decarbonization goals—powering intelligent, future‑ready Utilities on SAP.

• Client relationship management and business development: manage client relationships in the Utilities vertical, build a SAP portfolio up to $30MM to $40MM, own the opportunity management cycle:
  Prospect–Evaluate–Propose–Close
• Client delivery assurance: collaborate with all delivery stakeholders to ensure fulfilment of all commitments to Utilities clients across SAP programs
• Account planning and governance: create the account plan for Utilities SAP including relationships required, opportunities to be pursued, price decisions, etc.
• As a sales leader, expected to contribute to different phases from consulting through the sales lifecycle for Utilities SAP deals
• Responsible for client interactions with regard to SAP services business development in Utilities
• Guide various teams in regard to proposal development, building the right pricing construct, advise on internal capability building, and drive collaboration across the Account sales team
• Advise on opportunities to shape value‑adding, winning solutions based on the changing market landscape and Utilities customer needs
• Lead teams on responses to RFPs/RFIs from clients and prospects on SAP technologies (mainly digital/new‑dimension areas like S/4
  
  HANA, SAP CX (formerly C/4
  
  HANA), Cloud solutions including RISE with SAP, and SAP BTP)
• Provide inputs towards building differentiated Utilities industry cloud solutions
• Devise GTM strategy for the Utilities SAP portfolio
• Liaise with SAP account teams, SAP Utilities IBU leadership, and other stakeholders
• Participate in strategy building for the Utilities SAP practice
• Liaise with analysts and related agencies in positioning Infosys’ Utilities SAP services
• Lead the creation and execution of Infosys SAP campaigns and events for the Utilities services of the SAP practice

• Driving and achieving the business targets for the Utilities SAP portfolio as set out by the business leader (bookings, revenue, margin)
• Managing relationships with client personnel (business & IT) across Utilities accounts
• Driving client conversations and presentations to articulate SAP‑led business value for Utilities (e.g., meter‑to‑cash, asset/network operations, customer experience)
• Support growth through new business development and farming within existing Utilities customers to drive…