Azure Technical Escalation Risk Engineer

Why Consider this Job Opportunity:

• Salary up to $43.27 per hour
• Comprehensive benefits package including medical, dental, and vision coverage
• Flexible Spending Account and 401k program
• Competitive PTO offerings and parental leave
• Opportunities for professional growth and development
• Work remotely with a focus on innovative technology solutions

• Monitor and review active cloud support cases to identify high-risk indicators
• Evaluate technical health, customer impact, and communication quality within ongoing support engagements
• Proactively engage support teams to mitigate potential executive escalations
• Serve as a technical escalation point for priority and high-visibility cases
• Collaborate with cross-functional teams to ensure SLA compliance and resolution quality

• Associate’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
• 7–10 years of technical support experience in enterprise cloud environments
• Previous experience in enterprise-level cloud support delivery (Azure strongly preferred)
• Strong understanding of cloud infrastructure concepts (compute, storage, networking, identity)
• Excellent verbal and written communication skills

• Experience reviewing support case quality and technical health metrics
• Exposure to identity and access management (Entra  / Active Directory)
• Background in 24/7 NOC, incident management, or escalation operations
• Familiarity with log analysis, case trend analysis, or operational dashboards
• ITIL certification or formal service management training

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