Lead Analyst, ServiceNow; HR Tech

Employer Industry: Supply Chain Solutions

• Competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision)
• Opportunity to participate in a company incentive plan
• Supportive work environment with resources for career development and growth
• Chance to lead the technical design and architecture of HR Service Delivery solutions
• Work with a global team of talented individuals in a fast-paced environment

• Lead the technical design and architecture of HRSD solutions, including HR Case Management and Employee Center Pro
• Develop, configure, and customize HRSD using Service Now best practices
• Design and implement integrations between Service Now HRSD and external systems using Integration Hub and APIs
• Troubleshoot and resolve complex technical issues to ensure platform stability and performance
• Drive adoption, continuous improvement, and knowledge sharing with HRSD business owners and junior developers

• Bachelor’s degree in Computer Science, Information Technology, or equivalent related work/military experience
• 7+ years of hands‑on Service Now development and configuration experience
• 4+ years of dedicated experience supporting Service Now HR Service Delivery (HRSD)
• Expert proficiency in JavaScript, HTML, CSS, and Service Now Glide scripting
• Proven ability to manage platform upgrades and multiple priorities in a fast‑paced environment

• Service Now Certified System Administrator (CSA) and/or Certified Implementation Specialist – HRSD (CIS‑HRSD)
• Experience with Service Now GenAI features and dynamic translations
• Experience supporting global, multi‑country environments with GDPR and data privacy considerations

#Supply Chain #HR Technology #Career Opportunity #Service Now #Technical Leadership