Endpoint Solutions Manager

Job Description

The Endpoint Solutions Manager (ESM) provides strategic leadership and operational guidance to the Endpoint Solutions team. Reporting to the Senior Manager, Endpoint Solutions, this role oversees a broad portfolio of IT services, with an emphasis on delivering technological solutions, hardware and software support, and other assistance to help empower school staff to meet student needs effectively. The Endpoint Solutions team manages device inventory and ensures schools receive reliable and timely IT services.

• Support and assist in the guidance of the Endpoint Solutions team in completing assigned tasks, projects, and deliverables within established timelines.
• Partner with Endpoint Engineering to oversee all aspects of school office network infrastructure, including switches, firewalls, storage, and related systems, from procurement through installation, deployment, and ongoing maintenance.
• Manage vendor relationships for outsourced systems and services during school office buildouts, including computer equipment vendors, VoIP phone services, and Internet Service Providers.
• Provide vision and strategic leadership for key technology initiatives that support school growth and performance, such as planning and executing new school launches.
• Assist in procurement of computer equipment that is provided to school staff.
• Maintain accurate asset management and control for all school technology assets deployed in the field.
• Collaborate with school leadership and finance teams to develop annual technology budgets and manage costs effectively.
• Meet regularly with school leadership to ensure alignment between school needs and the technologies and services provided.
• Serve as a liaison between schools and other Stride IT teams to coordinate and deliver requested services and solutions.

Directly supervises 6-12 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Five (5) years of IT Management or relevant professional experience.
• Previous experience managing a team.
• Well-spoken, customer first mentality, ability to work with end-users with various degrees of ability.
• Ability to adapt and succeed in an ever changing IT environment.
• Understanding and proficiency in fundamental computer networking.
• Access to high speed internet.
• Willingness and capability to utilize IT skillsets to support team operations as situations arise.
• Experience with Microsoft Office 365.
• Experience using Service Now or similar IT service management tools.
• Ability to work independently and without direct supervision.
• Ability to travel up to 20%.
• Ability to clear required background check.

• Bachelor’s degree in Computer Information Systems or related field.

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $78,336.00- $89,000.00. An individual’s compensation can vary based on several factors which include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.…