Technical Support Manager; Medical Imaging

Employer Industry: Medical Imaging Solutions

• Salary up to $82,558 USD
• Comprehensive benefits package including medical, financial, and retirement options
• Opportunity for career advancement and professional development within a supportive team environment
• Work in a dynamic and innovative healthcare technology field
• Flexible work options available, including remote work

• Lead and develop a high‑performing team of technical support professionals through coaching, mentoring, and performance management
• Oversee the resolution of complex technical issues, ensuring adherence to service level agreements and quality standards
• Design and implement process improvements across the technical support workflow using data analytics
• Establish and monitor key performance indicators to measure team effectiveness and customer satisfaction
• Manage 24/7 coverage scheduling, ensuring appropriate staffing levels and team readiness

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of progressive experience in technical support roles with a minimum of 2 years in a leadership capacity
• Demonstrated expertise in troubleshooting methodologies and support operations management
• Proven ability to develop and implement performance metrics and manage complex technical escalations
• Strong proficiency with Linux/UNIX, SQL, and Windows environments

• Experience with medical imaging systems including PACS, RIS, DICOM/HL7 protocols, or healthcare IT environments
• Familiarity with ITIL or other IT service management frameworks
• Knowledge of enterprise software support operations in SaaS or cloud‑based technology companies

#Medical Imaging #Technical Support #Healthcare Technology #Career Opportunity #Remote Work

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