ServiceNow Service Portal Expert

Job Description

Transform technology into opportunity as a Service Now Service Portal Expert pe what’s next for mission‑critical government projects while advancing your engineering career.

• Lead the architectural design of complex Service Now solutions, ensuring scalability and performance.
• Design, develop, and maintain custom Service Now Service Portals, ensuring intuitive user interfaces and optimal user experience.
• Create and enhance custom widgets using Angular
  
  JS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements.
• Implement and configure portal pages, themes, and branding.
• Configure and design custom Service Now Work spaces to streamline workflows and improve efficiency.
• Customize workspace layouts, components, and data visualizations.
• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into Service Now records.
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements.
• Utilize Service Now integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML‑based data exchange.
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation.
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops.
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards.
• Develop and maintain technical documentation, including process flows, design documents, and high‑level architecture diagrams.
• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Grow junior talent through mentoring, partnership, and technical reviews.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current Service Now and industry certifications, while obtaining additional certifications and accreditations.
• Lead, author, and contribute to IT‑related technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce Service Now functionality.

• Extensive experience with Service Now architecture, development, and best practices.
• Proven expertise in Service Now Service Portal development and custom widget creation.
• Proven experience with the configuration and optimization of Service Now Work spaces.
• Strong proficiency in JavaScript, Angular
  
  JS, HTML, and CSS.
• Proven experience with XML data digestion and generation, and integration with external systems.
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services.
• In‑depth understanding of ITSM processes and ITIL frameworks.
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud‑based platforms.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
• Ability to identify, understand and document functionality aligning with customer value streams.
• Ability to produce level of estimates and basic deployment plans for Service Now functionality.
• Strong organizational and time‑management skills while working in a rapid software development environment.
• Ability to identify and learn new technologies quickly.
• Excellent communication skills for collaborating with both technical and non‑technical stakeholders.
• Strong analytical, problem‑solving, and debugging skills.

• Active Service Now Certified Systems Administrator or ability to obtain within 30 days of start.
• Active Service Now Certified Application Developer or ability to obtain within 30 days of start.
• Additional Service Now certifications strongly preferred.

Must possess and maintain an active Secret Clearance.

US Citizenship Required.

• Scheduled Weekly
  
  Hours:
  
  40
• Location:
  
  Remote
• Travel Required:
  
  10–25%
• Telecommuting Options:
  Remote
• Work Location:
  
  Any Location/Remote

Likely salary range: $153,000 - $207,000. Compensation will be based on experience, geographic location, and contractual requirements.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.

GDIT is your place. Explore a career in software development at GDIT and find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.