IT Desktop Support Engineer

Overview

Employer Industry: Information Technology

• Opportunity for career advancement and growth within a rapidly expanding global organization
• Supportive and collaborative work environment
• Chance to work with cutting-edge technology and tools
• Engage with a diverse team across multiple countries including India, Japan, Australia, and Singapore
• Play a crucial role in enhancing employee technology experiences from day one

• Serve as the primary point of contact for IT support requests from onsite and remote employees
• Manage incidents and service requests through ticketing systems, ensuring timely resolution
• Provide hands-on support for video conferencing tools, printers, and general office IT infrastructure
• Deploy, configure, troubleshoot, and decommission macOS and Windows laptops/desktops
• Maintain and update IT documentation using Confluence and Google Drive

• 4–5 years of experience in IT support or service desk roles supporting both macOS and Windows environments
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proven experience with end-user hardware setup, configuration, and lifecycle management
• Proficiency with SaaS applications including Okta, Google Workspace, Microsoft 365, Slack, and Zoom
• Strong problem-solving skills, with the ability to efficiently prioritize and execute tasks

• Familiarity with Active Directory, identity and access management (SAML, Okta), and VPN support
• Working knowledge of basic networking (TCP/IP), endpoint security, and mobile device management tools (e.g., Jamf, VMware Workspace ONE)
• Excellent customer service, interpersonal, and communication skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.