IT Support Specialist
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-01
Listing for:
Penn State University
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Why consider this job opportunity
- Salary up to $67,300.00
- Generous 75% tuition discount available for employees and eligible family members
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans and substantial paid time off, including holidays, vacation, and sick time
- Opportunity for career advancement and professional development
- Supportive work environment focused on equity and belonging
- Provide Tier 2/3 support for Office 365 applications, ensuring outstanding service and issue resolution
- Respond to customer inquiries through phone calls, chat support, and service desk tickets
- Manage user accounts, groups, licensing, and roles within Microsoft 365 Admin Center and Azure Active Directory
- Monitor Microsoft 365 service health and communicate incidents or outages to stakeholders
- Develop and maintain technical documentation and training materials for end users
- Minimum of 2 years of relevant experience providing Tier 2/3 technical support in an enterprise environment
- Working knowledge of Microsoft 365 Admin Center and Azure Active Directory
- Proficiency with SharePoint Online and One Drive governance best practices
- Experience supporting Teams meetings and telephony features
- Strong skills in creating clear technical documentation for end users
- Experience in a higher education environment
- Familiarity with Windows and macOS desktop support, as well as iOS and Android mobile device support
- Proven ability to troubleshoot email, authentication, and collaboration tool issues
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