Technical Account Manager - Public Sector

Employer Industry: Cloud Security Solutions

• Salary up to $138,400
• Eligible for participation in the employer's equity plan and potential incentive compensation
• Comprehensive health and welfare benefits including medical, dental, and vision insurance
• Flexible paid time off plus 11 paid holidays
• Opportunity for career advancement and growth within a rapidly expanding organization
• Work in a collaborative and innovative environment focused on customer success

• Provide expert guidance to customers on deployment and operational best practices, serving as the primary liaison for technical questions and escalations
• Develop trusted advisor relationships with customer stakeholders to enhance adoption and satisfaction
• Assist customers in developing Success Plans with critical goals and performance indicators, measuring progress and reporting outcomes
• Identify and resolve technical issues to maintain high levels of customer satisfaction
• Collaborate with sales and renewal teams to secure contract renewals and identify expansion opportunities

• 3+ years of experience working in the Public Sector supporting Public Cloud workloads
• Strong familiarity with Public Sector compliance frameworks such as FedRAMP, State
  
  RAMP, and NIST
• 3+ years of experience in technical customer-facing roles, such as Technical Account Manager or Customer Success Engineer
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred
• Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels

• Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
• Proven track record of building and maintaining relationships with enterprise clients
• Strong problem-solving skills with the ability to troubleshoot complex technical issues

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