Senior Customer Marketing Manager

Overview

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

The Senior Customer Marketing Manager will develop and lead customer marketing strategies that drive product adoption, retention, expansion, and advocacy across DTN’s diverse portfolio of weather, market intelligence, and operational decision-support solutions.

• Customer Advocacy & Industry Storytelling
• Lifecycle & Adoption Programs, work with CS and Sales Teams
• Customer Engagement & Community Building
• Retention & FOH, Weather and Ag Hub Solution Adoption
• Insights, Reporting & Optimization

• 6–10+ years of customer marketing, customer advocacy, or lifecycle marketing experience in B2B SaaS.
• Experience in marketing analytics, data platforms, or technical software solutions.
• Proven success building customer reference programs and developing high-quality customer stories.
• Ability to understand and translate complex data-driven use cases.
• Strong cross-functional collaboration skills. With Product marketing, sales and product teams.
• Experience with Canva, Marketo, Hub Spot, Salesforce, Gong, and Salesforce. Experimenting and usage of AI marketing tooling and chatbots.

• Experience in weather intelligence, ag tech/ag data, commodity/energy markets, or operational decision-support solutions.
• Experience managing customer advisory boards, developing customer stories and case studies or vertical-specific customer user groups/councils.
• Understanding how enterprises use data for forecasting, operational planning, and risk mitigation.

• Scalable advocacy pipeline with DTN customers representing global agriculture, energy, and weather-sensitive industries.

• Increased adoption of key platforms and features within 30–90 days.

• Improved renewal rates driven by stronger onboarding and value demonstration.

• Growing community engagement through industry-specific content and events.

• Quantifiable impact on expansion and pipeline acceleration.

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model
• Competitive Medical, Dental, and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via a learning platform to support employee career advancement
• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $90,000 and $120,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws.

The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

#LI-Hybrid

#LI-RM1

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins,…