Customer Success Manager; Mid-Atlantic

Employer Industry

Cybersecurity Solutions

• Opportunity for career advancement and growth within one of the fastest-growing companies in the nation
• Remote workforce primarily, with some travel required
• Group Medical Insurance options with significant employer contribution
• Flexible Time Off (FTO) program and 12 corporate holidays
• Healthy mobile phone and home internet allowance
• Pet Benefit Option available

• Serve as a primary advocate for Mid‑Atlantic commercial customer relations and services engagements
• Manage elite/strategic accounts, overseeing professional service engagements and producing executive‑level metrics
• Support large‑scale security projects and interface with various organizational levels to drive progress
• Manage MSSP partner relationships, ensuring performance, efficiency, and operations
• Advise account teams on customer roadmap items and opportunities to drive sales and adoption of services

• Bachelor’s degree preferred
• Proficient with Microsoft Office, Microsoft Project, Atlassian Jira, and Atlassian Confluence
• Prior experience in running/developing/executing customer success programs within the cybersecurity or IT domains
• Demonstrated knowledge of commercial/vendor program management
• Exceptional leadership, communication, time management, facilitation, and organizational skills

• Experience in a similar role within a cybersecurity or IT professional services firm
• Familiarity with customer success metrics and reporting
• Strong understanding of security solutions and their implementation
• Previous experience managing complex client relationships

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.