Customer Success Manager

Employer Industry: Technology Solutions and SaaS

• Salary up to $99,000
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Opportunities for career advancement and growth within the organization
• Flexible work environment with the possibility of remote work
• Paid time off and parental leave available
• Employee Stock Purchase Plan and tuition assistance offered

• Ensure alignment throughout the Client/Provider partnership and identify gaps to encourage platform usage
• Develop an understanding of client needs to meet expectations and promote best practices
• Provide data for business reviews and quantitative feedback to internal teams
• Own data collection processes and ensure accurate entry into systems
• Keep clients informed of feature updates, process changes, and manage enrollment confirmations

• 1-3 years of experience as a Customer Success Manager, Account Manager, or similar role
• Bachelor's degree required
• Experience with Salesforce, Excel, and data analysis tools
• Ability to effectively communicate with various stakeholders at different leadership levels
• Must be able to travel up to 10% of the time and lift 25 lbs

• Direct experience supporting a SaaS platform
• Familiarity with product development processes in an agile environment
• Strong technical aptitude and willingness to learn new skills
• Experience leading training sessions and product demos
• Proven ability to collect and analyze customer feedback for improvement

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."