Customer Success Manager, Automotive

Employer Industry: Automotive Marketing and Analytics Solutions

• Salary range from $72,734.63 to $ annually
• Opportunity for annual discretionary bonuses through the Core Company Performance Bonus Plan
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• Flexible time off and 11 paid holidays
• Support for lifelong learning through Tuition Reimbursement and certification support
• Collaborative and client-focused work environment

• Manage a portfolio of automotive dealership clients to ensure successful onboarding, engagement, satisfaction, and retention
• Deliver monthly reporting to clients, analyzing key metrics and identifying emerging issues or trends
• Lead Quarterly Business Reviews (QBRs) with dealership leadership to review performance and identify opportunities
• Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction
• Maintain detailed and up-to-date client documentation, including meeting notes and action items

• Bachelor’s Degree
• 3-5 years of experience leading a Customer Success team in a marketing or advertising technology firm or dealership
• Knowledge of the automotive industry and digital media, e-Commerce software, analytics, and business operations
• Exceptional communication skills and ability to foster positive business relationships
• Proficiency in Excel, including functions such as V Look-ups and Pivot tables

• Experience in process analysis and optimization
• Strong analytical thinking skills to interpret data and extract insights
• Demonstrated ability to work in a client-first environment
• Previous experience in promoting value through customer experience
• Ability to collaborate effectively with cross-functional teams

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