Enterprise Customer Success Manager

Overview

Employer Industry: Cloud-Based Analytics and Business Intelligence

• Base salary range of $132k - $165k annually
• Eligible for variable pay based on goal achievement and stock options
• Comprehensive benefits package including generous health benefits and flexible time off policy
• Paid bonding time for all new parents
• Opportunity to work with cutting-edge AI tools and technologies in a rapidly growing company
• Collaborative and innovative work environment with a dog-friendly office

• Build and maintain strong relationships with decision-makers within high-value customer accounts
• Guide customers in optimizing their use of the platform through analytics expertise
• Develop and implement strategies to maximize Net Dollar Retention (NDR), including upselling and cross-selling
• Advocate for customer needs with the product team to enhance satisfaction and retention
• Design and deliver training sessions, webinars, and workshops to boost product knowledge and engagement

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• 7+ years of experience in customer success, account management, or a consultative role within the SaaS or analytics industry
• Proven ability to navigate complex enterprise sales environments with multiple stakeholders
• Strong analytical skills and problem-solving capabilities using data
• Excellent communication and interpersonal skills with a focus on building trust

• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, Big Query)
• ETL experience and implementation of production business intelligence solutions
• Startup experience

#Cloud Analytics #Business Intelligence #Customer Success #Career Opportunity #Flexible Work

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