Senior Customer Success Manager, Enterprise; North

Overview

Employer Industry: Enterprise Software

Why consider this job opportunity:

• Salary up to $164,000
• Eligibility for bonuses and restricted stock units (RSUs)
• Opportunity for career advancement and growth within the organization
• Collaborative work environment with cross-functional teams
• Chance to make a significant impact on customer satisfaction and account growth
• Work in a dynamic, fast-paced environment with a continuous improvement mindset

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Drive platform adoption and feature engagement through best practices and education
• Monitor account health using data-driven insights; proactively identify risks and lead mitigation efforts
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex customer relationships, including executive-level stakeholders
• Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience

• Experience with CRM and support tools such as Salesforce and Jira
• Proven ability to present complex ideas clearly across a range of audiences
• Adaptability in dynamic environments with a focus on continuous improvement

#Enterprise Software #Customer Success #Career Opportunity #Competitive Pay #Collaboration

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