ITIL Operations Manager
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-24
Listing for:
Precision Medicine Group
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Business Analyst, IT Consultant
Job Description & How to Apply Below
Employer Industry
Information Technology Service Management
Why Consider This Job Opportunity- Salary range up to $166,100 USD
- Eligible for a discretionary annual bonus
- Comprehensive benefits package including health insurance, retirement savings, life insurance, and disability benefits
- Opportunities for career advancement and growth within the organization
- Engage in continuous improvement initiatives aligned with industry best practices
- Lead and mature the end-to-end Incident Management process for timely resolution of service disruptions
- Oversee major incident responses, ensuring proper root cause analysis and post-incident reviews
- Manage the Change Management lifecycle, including assessment, approval, and governance of IT changes
- Define, track, and report on key performance indicators across Incident, Change, and Onboarding processes
- Act as the primary point of contact for IT leaders, business stakeholders, and vendors regarding incident and change activities
- Minimum 5+ years of experience in IT Service Management, IT Operations, or related fields
- Minimum 5+ years in a leadership supervisory or managerial role
- Strong knowledge of ITIL frameworks with hands‑on Incident and Change Management experience
- Experience running Major Incident bridges and Change Advisory Boards (CAB)
- Excellent communication, analytical, and stakeholder management skills
- Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience
- Professional certifications such as ITIL Foundations or ITIL Service Delivery
- Experience with ITSM frameworks, HIPAA principles, and service delivery in regulated industries
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