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Business Analyst
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-24
Listing for:
The Trevor Project
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst
Job Description & How to Apply Below
Employer Industry: Nonprofit Mental Health Services
Why consider this job opportunity- Salary up to $110,000
- Opportunity to make a significant impact on the lives of LGBTQ+ young people
- Comprehensive health coverage including support for gender affirmation care
- Generous paid time off and company holidays to promote work-life balance
- Remote work flexibility with technology support and reimbursements
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Map existing business processes to identify opportunities for optimization and improvement
- Gather and document detailed functional and non-functional requirements for system enhancements
- Facilitate workshops with business users to understand their needs and challenges
- Evaluate existing systems and processes, recommending improvements for efficiency and data quality
- Maintain comprehensive documentation of processes, requirements, and system configurations
- Proficiency in gathering requirements and process documentation
- Experience with Salesforce, including data analysis and Service Cloud
- Familiarity with enterprise-level contact center platforms like Genesys
- Strong communication skills in spoken and written English
- Ability to manage confidential and sensitive strategic matters with discretion
- Experience with Salesforce administration and configuration
- Salesforce certification(s) such as Administrator or Platform App Builder
- Experience implementing and configuring Genesys
- Familiarity with community building platforms and trust & safety platforms
- Knowledge of nonprofit fundraising and development practices
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