Director, Global Account Management, Global

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Strategic Marketing department at Vantage is a dynamic and integral component of our global business strategy, dedicated to enhancing our market position, brand integrity, and customer engagement across the world. This department comprises three specialized teams, each contributing uniquely to our overarching goals:

• Global Market Strategy Team: This team is the backbone of our competitive intelligence efforts. It focuses on tracking and analyzing market trends, competitor activities, and customer insights to steer business decisions globally. With regional leaders this team ensures that our strategies are informed by a deep understanding of local and global markets. Their work involves setting global standards and adapting strategies to meet diverse market needs.
• Global Marketing Team: The Global Marketing team is tasked with sculpting and maintaining Vantage’s brand identity and market positioning worldwide. This team collaborates closely with regional leaders to drive market share growth, customer acquisition and retention, product launches, geographical expansion, and to position Vantage as a preferred employer. Their efforts ensure a unified and compelling brand experience across all regions.
• Global Account Management (GAM) Support Team: Recognizing the importance of our global clientele, the GAM Support team is designed to offer tailored support to our largest customers. This team aims to provide a cohesive approach to managing global accounts by aligning internal resources with customer needs, enhancing executive visibility on global opportunities and challenges, and fostering strong relationships with key stakeholders.
  
  We are refining the team's structure to maximize effectiveness and support for global account management.

This role can be based in Denver, Colorado;
Seattle, Washington; or Santa Clara, California.

As a Global Account Manager (GAM) within the Strategic Marketing team at Vantage, you will play a pivotal role in expanding the support for relationships with our key global accounts. You will lead efforts to ensure our customers experience a consistent, coordinated, and fresh global message from Vantage.

Material Brand Management:

• Unified Brand
  
  Experience:
  
  Develop and implement strategies to maintain a consistent brand image across all global customer interactions. This includes training regional teams on brand representation and ensuring all customer-facing materials reflect Vantage's brand values and aesthetics.

• Brand Compliance:
  Act as the guardian of brand integrity by reviewing and approving marketing materials, ensuring compliance with global brand standards, and addressing any deviations promptly.

Inventory and Capacity Tracking:

• Dynamic Inventory Tracking:
  Design and manage an advanced dashboard for real-time visibility into data center capacities, ensuring global stakeholders have access to current inventory status to make informed decisions.

Customer Engagement (Internal):

• Strategic Account Reviews:
  Organize and assist in the preparation of strategic reviews of key customers, new Vantage projects, discuss upcoming initiatives, and gather feedback for continuous improvement.

Cross Regional Awareness:

• Facilitate and organize global site visits by customers to enhance customer experience and ensure alignment across different regions on customer expectations and Vantage offerings.

Customer Presentations:

• Work with the executives and sales teams to coordinate a bespoke view of our available inventory

• Leverage existing inventory into curated messages to our customers

Additional Duties:

• Handle additional duties as assigned by Management.

Education:

• Bachelor’s…