Senior CMDB Administrator

Our Client, a Agriculture And Energy Services company, is looking for a Senior CMDB Administrator for their Remote location.

• The CMDB Analyst will be responsible for managing and maintaining the Configuration Management Database (CMDB) to ensure accurate and reliable data for IT service management processes.
• CMDB Management:
  Maintain and update the CMDB, ensuring data accuracy and completeness.
• Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset & Configuration Management (SACM), Discovery & Service Mapping, Application Portfolio Management (APM).
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB.
• Data Analysis:
• Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement.
• Design automated processes for gathering, populating, and maintaining CMDB data.

• Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance.

• Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing Change, Configuration, or Problem issues.

• Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement.

• Ensure CMDB processes comply with industry standards and best practices, such as ITIL.
• Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work.

• Provide training and support to IT staff on CMDB processes and tools, including Client ITIL Certification, New Employee Orientation, etc.

• Manage day to day activities, including establishing priorities and work assignments
• Track compliance for CMDB policies and procedures
• Review health and status of integrations and credential management systems
• CI Remediation including duplicates, malform data, and custom attributes
• Resolve and/or expand CMDB compliance issues, including:
  Incident, Change, or Request
• Facilitate CMDB audits, including SOX, COBIT, PCI, etc.
• As requested, review critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues ITSM – Travis Keiderling
• Communicate and engage business and IT management to encourage CMDB efforts and value proposition
• Comply with Client security standards for credential rotation, alias creation, and security requirements for required annual attestation
• Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project time frames
• Review and approve changes to CMS infrastructure, where applicable
• Review and approve IT infrastructure changes to ensure impacts are properly addressed – Change Management Tyler Rose
• Mentor the organization on CMDB services, concepts, policies and procedures
• Configuration Control Board (CCB) Chair and enacts changes, as directed
• Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, Service Now, Agile Methodology, Dev Ops.
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Proficiency in CMDB tools and software
• Knowledge of ITIL processes and best practices
• Strong communication and interpersonal skills
• Ability to collaborate effectively throughout the IT organization
• ITIL Foundation certification preferred

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.