More jobs:
Business Analyst
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-19
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Consultant, Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Job Title:
Business Analyst
Location:
Remote
Duration:
Contract
Pay Rate: $60-65/hr on W2
REMOTE ROLE - 20%-30% travel required (expenses will be reimbursed by Client)
Job Description:
The Business Process Consultant, IT and/or Customer Workflows is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the Service Now Customer and Industries products – all with the goal of accelerating and driving customer business outcomes.
Key Responsibilities What you get to do in this role- Be the process expert in how to best support by using Service Now products using Service Now best practices focused on configuration vs. customization
- Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the Service Now capabilities in their efforts to improve their processes
- Lead customer design workshops
- Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using Service Now standard materials and collateral
- Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
- Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and advocates for the customer’s needs throughout the engagement
- Implement the latest Service Now AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
- Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on process
- Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
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