Service Desk Analyst

Employer Industry: Environmental Services

Why consider this job opportunity:

• Salary up to $28.60/hr
• Comprehensive medical, dental, and vision benefits
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO) and Employee Assistance Program (EAP)
• Opportunity to work in a company committed to sustainability and community impact

• Provide first-level end-user support and incident diagnosis for applications, endpoints, and infrastructure
• Respond to incoming interactions via phone, email, self-service, or chat
• Diagnose and troubleshoot incidents with endpoint hardware and software products
• Document all incoming interactions and resolutions using the IT Service Management tool
• Escalate incidents as needed and monitor resolution progress until satisfaction is achieved

• High School Diploma or G.E.D.
• Experience supporting and troubleshooting modern IT endpoint hardware technologies and software
• Ability to communicate technical information to non-technical users

• Previous experience in a service desk or IT support role
• Familiarity with IT Service Management tools
• Strong problem-solving skills and attention to detail

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.