Support Engineer II

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible vacation time to support work-life balance
• Retirement plan matching up to 3% of your salary
• Collaborative work environment with a startup culture
• Global, remote‑first company that encourages occasional team get‑togethers
• Chance to work with a trusted platform used by thousands of companies

• Effectively manage ticketing queue to ensure timely and accurate responses to customer inquiries
• Work with clients’ technical teams to troubleshoot and resolve issues and provide integration guidance
• Collaborate with Implementation & Support Engineers and clients to define requirements and configure products accordingly
• Communicate bugs, feature requests, and product improvements to Product Managers, acting as a liaison between clients and the Product team
• Ensure a high customer satisfaction score of 95% or higher through empathetic problem‑solving

• Minimum of 4+ years of experience in a client‑facing technical role
• Ability to learn quickly and become an expert in products and supporting technology
• Outstanding problem‑solving skills and attention to detail
• Excellent customer service, presentation, and writing skills
• Familiarity with common web protocols (HTTP, FTP) and ability to read modern web pages at the HTML/JavaScript/CSS level

• Experience using and managing issue/case tracking systems (Zendesk, etc.) with the ability to provide meaningful reporting metrics
• Internet/online advertising industry experience
• Experience in a start‑up environment
• Positive, self‑starter attitude with a desire to exceed client expectations

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.