Workforce Edge Lead Product Designer

The Lead Product Designer for Workforce Edge serves as the user experience (UX) and user interface (UI) leader for the platform, responsible for setting design direction and transforming core product experiences into a clear, scalable, and modern Career Mobility ecosystem. This role guides the entire product lifecycle from initial research and concept validation to final UI specification and implementation quality.

As the first dedicated designer, this role will build the foundational Workforce Edge Design System, ensuring visual and interaction consistency across all touchpoints (web, mobile).

The Lead Product Designer is a strategic partner to the Product and Engineering leadership, translating complex benefit policies and technical architecture into elegant, intuitive interfaces that drive enrollment and user success.

Operating as a strategic leader, this role advocates for user needs, elevates design standards, and ensures product delivery results in measurable improvements to usability and satisfaction. In addition to direct design ownership, this role provides leadership across the product organization by mentoring designers and non-designers, reviewing design work, and establishing standards that elevate design quality and consistency across the platform.

• Own the end-to-end user experience across key Workforce Edge workflows, including eligibility, marketplace browsing, requests, approvals, and administration.
• Own complex, cross-domain user experiences that span multiple products, workflows, and user types, requiring coordination across Product, Engineering, and business stakeholders.
• Define and evolve experience-level strategy for Workforce Edge, ensuring individual design decisions align with long‑term product and platform direction.
• Lead the redesign of legacy, text‑heavy interfaces into modern, intuitive, and accessible experiences.
• Lead and execute user interviews, usability testing, and journey mapping to identify pain points and opportunities in the current platform (e.g., policy comprehension, program selection).
• Translate strategic goals into testable prototypes and concepts, facilitating validation with users and stakeholders to reduce product risk.
• Ensure all experiences are responsive and mobile‑friendly, with explicit ownership of mobile usability and task completion for the majority of Workforce Edge users.
• Lead the evolution of the platform toward a mobile‑first experience where appropriate, without compromising desktop workflows.

• Partner with Product Managers or other stakeholders to understand user needs, business goals, and constraints, and translate them into clear user flows, wireframes, and high‑fidelity designs.
• Collaborate closely with Engineering throughout implementation to ensure design intent is accurately translated into production.
• Participate in discovery and solution exploration, presenting multiple design approaches and tradeoffs rather than a single prescribed solution.

• Establish, govern, and evolve a design system that defines reusable components, patterns, typography, spacing, and interaction states across both desktop and mobile experiences.
• Create design documentation and usage guidelines that support consistent implementation by Engineering.
• Improve design efficiency and consistency by reducing one‑off patterns and ad hoc UI decisions.

• Advocate for user‑centered design principles, accessibility standards, and clear visual hierarchy, with attention to readability and usability on smaller screens.
• Identify usability issues through feedback, observation, and iteration, and propose improvements grounded in user impact.
• Ensure experiences balance clarity, simplicity, and functional depth appropriate for enterprise users.

• Serve as the primary design partner to Product and Engineering leadership.
• Elevate design thinking across the organization by modeling strong UX practices and clear communication.
• Contribute to the long‑term evolution of the Workforce Edge product experience as the platform…