Engineering Manager, SaaS; Production Engineering

Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us as we build technology that transforms how the world develops software.

As the Engineering Manager for Git Lab SaaS Production Engineering, you’ll lead the team that operates and maintains our production platforms across both multi-tenant and single-tenant SaaS environments. You’ll focus on consolidating and unifying existing tooling and processes into cohesive, standardised approaches. These approaches reduce duplication, simplify operations, and improve reliability for every Git Lab SaaS customer. In this role, you’ll build and develop a high-performing, collaborative engineering team.

You’ll shape the roadmap in partnership with Product Management and foster an environment where team members grow into strong technical leaders. You’ll also participate in our Incident Management rotation and work closely with Infrastructure Platforms, Engineering, Support, and Customer Success teams to strengthen the availability, security, and scalability of Git Lab SaaS through automation and sound engineering practices.

• Unifying platform tooling and workflows across  and single-tenant SaaS environments
• Standardising incident response and operational practices to improve the reliability of all production services

• Lead and develop a high-performing Git Lab SaaS Production Engineering team that lives Git Lab values and delivers reliable outcomes.
• Drive the unification of platforms, tooling, and processes that operate and maintain our multi-tenant and single-tenant SaaS production environments.
• Own the strategy and execution to consolidate duplicated tooling into cohesive, standardized approaches that simplify operations and improve reliability.
• Collaborate closely with Infrastructure Platforms, Product Management, and peer engineering teams to define, prioritize, and manage the team roadmap and backlog.
• Guide the team in adopting automation and sound engineering practices that strengthen the availability, security, and scalability of Git Lab SaaS.
• Participate in the Incident Management on-call rotation, partnering with reliability engineers and development teams to respond to and learn from production incidents.
• Build and nurture a collaborative engineering culture that develops individual contributors into strong technical leaders and grows the team’s impact over time.

• Experience leading production, platform engineering, or site reliability engineering teams that operate large-scale SaaS environments.
• Strong technical background in building, running, and improving highly available, consumer-scale platforms.
• Demonstrated ability to manage incident response, collaborate across teams during outages, and drive follow-up improvements.
• Effective cross-functional collaboration skills, including working closely with Product Management and partner engineering teams.
• Experience building and developing distributed, remote engineering teams and fostering a healthy, high-performance team…