Communication Platform Administrator II

The Communication Platform Administrator II is responsible for the creation, configuration, modification and retirement of all customer communication templates. They will collaborate closely with Insurance Communication team members and cross functional teams to ensure accurate results per requirements given. This role contributes to enhancing the Hagerty member experience and drives business objectives through template administration, configuration and maintenance.

Ready to get in the driver’s seat? Join us!

What you'll do

• Manage the communication platform to ensure efficient communications for internal and external stakeholders, optimizing processes for timeliness and accuracy.
• Maintain templates within the Smart Communications platform, ensuring compliance with brand guidelines and business needs.
• Collaborate with cross-functional teams to gather requirements, incorporate feedback, and ensure timely delivery of impactful templates.

• Diagnose and resolve issues related to communication templates or content, coordinating with IT and vendors as needed.
• Handle complex platform issues that pertain to document templates or workflows.

• Take ownership of creating, managing, and updating document templates and communication processes/procedures for various customer segments.
• Ensure templates are configured and optimized for multi-channel delivery to offer personalized and seamless customer experiences.
• Develop and execute testing strategies to ensure quality assurance across all communication templates.

• Implement intermediate-level workflows and automations to streamline insurance communications, such as billing notifications and policy renewals.

• Utilize scripting or programming languages (e.g., Java, XML, HTML) to customize templates, enhance business logic, and ensure accurate rendering of dynamic content.

• Generate reports on platform usage and analyze communication trends to recommend system improvements and ensure platform effectiveness.

• Provide training to internal users on more complex platform functionalities, including how to leverage content within the system.
• Promote user self-sufficiency by delivering support and training on best practices in template management.

• Ensure that all communication templates adhere to industry-specific legal and regulatory requirements.
• Support compliance efforts through regular audits and reporting to ensure accuracy and consistency of content.

This might describe you

• Bachelor's degree in Computer Science, Information Systems, Communications or a related field.
• 1 year experience in template administration, preferably with expertise in the Smart Communications platform.
• Excellent verbal, written, and interpersonal communication skills
• Organization and project management abilities
• Some knowledge of HTML, CSS, JavaScript, and XML
• Ability to work collaboratively in a fast-paced, growth-minded environment
• Good understanding of the Hagerty brand
• 1 year experience in template administration, preferably with expertise in the Smart Communications platform.

Other things to note

• This role can be worked from any U.S. remote location.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to…