Senior Customer Success Manager - PST Time Zone

Employer Industry: Cybersecurity Solutions

• Competitive salary with a meaningful bonus program
• Excellent benefits including healthcare insurance and retirement matching
• Opportunity for career progression within a dynamic and innovative environment
• Work with passionate problem‑solvers in a collaborative team
• Chance to make a significant impact on customer success and security outcomes
• Embrace a culture of respect, diversity, and integrity

• Manage a portfolio of strategic accounts and serve as the primary point of contact
• Drive onboarding and product adoption, tracking customer business objectives
• Lead regular customer check‑ins and conduct quarterly business reviews
• Proactively identify at‑risk accounts and develop remediation plans
• Ensure positive customer experiences by managing and growing relationships

• BA/BS degree preferred or equivalent experience
• Minimum of 5 years of experience as a Customer Success Manager managing strategic accounts
• Competency with Salesforce and Customer Success Management platforms
• Excellent verbal and written communication skills
• Ability to understand business objectives and deliver product value

• Knowledge in privilege access management and cybersecurity best practices
• Experience with Privilege Access Service solutions such as Cyber Ark or Beyond Trust
• Experience working with complex, multi‑divisional customers and building connections with executive sponsors
• Ability to multi‑task and solve problems in a dynamic environment

#Cybersecurity #Customer Success #Career Growth #Innovation #Competitive Benefits

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