Customer Success Manager

Employer Industry: Retail Technology Solutions

• Salary range of $115,000 - $125,000 based on experience
• Opportunity for career advancement and growth within a fast-paced startup environment
• Work remotely from anywhere in the U.S.
• Collaborative work culture that values employee contributions and innovative ideas
• Chance to work with cutting-edge technology in the retail sector
• Focus on building strong, long-term partnerships with clients

• Own the end-to-end post-implementation relationship for assigned retailer accounts
• Act as the primary point of contact and trusted advisor for customer stakeholders
• Develop account success plans aligned to retailer goals, KPIs, and revenue targets
• Drive product adoption across Swiftly solutions and ensure customers realize measurable value
• Represent the voice of the customer internally and influence product priorities

• 3–6+ years of experience in Customer Success, Account Management, or Client Services
• Experience supporting B2B SaaS customers, preferably in Mar Tech, AdTech, or Retail Tech
• Strong ability to manage multiple accounts and priorities simultaneously
• Excellent communication skills—written, verbal, and executive-level
• Proven track record of driving retention and customer satisfaction

• Experience working with retailers, grocery, or retail media networks
• Familiarity with mobile apps, digital advertising, or media performance metrics
• Experience with CRM and CS tools such as Salesforce, Jira/Confluence, or Amplitude
• Comfort working in fast-growing, evolving environments
• West coast based