Tier 3 Technical Support Engineer

Why consider this job opportunity

• Salary up to $71,100
• Comprehensive benefits package, including healthcare, retirement plans, and paid vacation
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with advanced technologies and improve customer experiences

• Serve as a technical subject matter expert, mentoring Tier 2 agents with challenging technical issues
• Engage with product and engineering teams for bug identification and resolution
• Analyze bug impacts and provide insightful data to product teams and support leadership
• Act as a point of contact for customer installations and drive go-live processes
• Prepare support teams for platform changes, including releases and enhancements

• Bachelor's degree or equivalent work experience
• One to three years of experience in project management activities
• Strong organizational and analytical skills
• Excellent verbal and written communication skills
• Experience with Microsoft Office Suite, Power Automate, MS Lists, and Share Point

• Thorough knowledge of project management and experience with project-level tasks
• Previous experience with POS systems, including advanced hardware and software troubleshooting
• Basic knowledge of the assigned business line or functional area

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.