Service Delivery Manager
Listed on 2026-01-15
-
IT/Tech
HelpDesk/Support
Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Claims Assistant for an exciting career growth opportunity.
Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Job Title:
Service Delivery Manager (SDM)
Job Category:
Information Technology
Industry: Computer Software
Job Location:
Remote
Zip Code:
Remote
Top 3/5
Skills:
Service Delivery Management, ITIL, Client Relationship Management, Service Now, ITSM Platform
Min & Max Pay Rate (Ex: $70.00 /hr. – $74.00/hr.)
Position Summary:
The role of the Service Delivery Manager (SDM) is largely client-facing and is responsible for overseeing the overall delivery of services to Clients. One of the key responsibilities of a SDM is to make sure that Rimini Street provides consistent, high-quality delivery of service to the Client in an effective and cost-efficient manner. The SDM focuses on maintaining service level agreements and managing Client profitability and utilization management within an ITIL-aligned organization.
A successful SDM will ensure the delivery of a mix of Support, Manage, Consult and potentially additional components of our portfolio of services as required by the Client.
The SDM is also expected to identify Client issues and needs by maintaining an excellent relationship with Client
stakeholders.
The SDM role is best suited for skilled, experienced individuals who possess superbcommunications
andinterpersonal skills
.Additional Duties and Responsibilities:
· The successful candidate may be called upon from time to time to contribute to other company-wide initiatives.
· Represent Service Delivery capabilities to prospective and current customers with on-site visits and meetings.
· Travel to customer sites, conferences, and other related events, as required.
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