Product Support Engineer
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-13
Listing for:
CACI International
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Employer Industry: Information Technology and Government Services
Why consider this job opportunity- Salary up to $106,200
- Opportunity for career advancement and growth within the organization
- Flexible time off benefits to balance work and personal life
- Comprehensive benefits package, including healthcare, wellness, and retirement options
- Collaborative and innovative work environment focused on national security
- Chance to contribute to missions that ensure the safety and security of the nation
- Provide advanced Tier 2 remote support and troubleshooting for end users experiencing issues with applications/software
- Communicate technical information effectively to users and provide clear instructions for resolution
- Lead or contribute to IT projects such as system upgrades, migrations, and regression testing
- Develop and maintain knowledge base articles and documentation for the help desk team
- Collaborate with application development teams to identify and resolve core problems
- Must be a U.S. Citizen with the ability to pass a CBP background investigation
- Bachelor’s Degree or equivalent experience with a minimum of 1 year of Help Desk or related technical experience
- Experience using a service desk ticketing system
- Experience providing advanced support to end-users for various application/software issues
- Demonstrated knowledge in Incident, Knowledge, and Problem Management
- Experience with Angular front-end development and using 3rd party UI component libraries
- Familiarity with Spring Boot, Spring Data, and Spring Security
- Experience with Service Now and Problem and Incident Management
- ITIL Certification or other technical certifications
- Previous experience with CBP, DHS, or Tier 2 Application Support
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