Technical Support Representative

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Salary up to $62,480
• Comprehensive benefits including medical, dental, and vision care along with support for working families
• Opportunities for personal growth through training programs, professional development resources, and mentorship
• Collaborative and inclusive work environment focused on making a difference
• Chance to build meaningful relationships with customers while providing top‑notch technical support

• Provide direct customer support for issues related to our internally developed medical software
• Respond to customer requests via phone, email, or chat and troubleshoot software issues
• Document detailed information in our tracking system and update clients on resolution progress
• Consult with subject matter experts and assist team members in resolving complex issues
• Participate in special projects that encourage ownership of personal growth and skill demonstration

• Excellent written and verbal communication skills
• Experience using Windows and Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills and attention to detail
• Educational backgrounds can vary, including high school graduates and those with advanced secondary education or technical training

• Experience with database querying (SQL)
• Strong computer, networking, and technical skills
• Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.