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Managed Services Analyst
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-13
Listing for:
GHX
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Healthcare Technology
Why consider this job opportunity- Salary up to $22.00 per hour
- Comprehensive benefits package including health, vision, and dental insurance, accident and life insurance, 401k matching, paid time off, and education reimbursement
- Opportunity for growth and adaptation in a dynamic work environment
- Supportive and collaborative team-oriented atmosphere
- Engage in meaningful work that contributes to better patient care and healthcare efficiency
- Remote work flexibility available
- Provide phone and email support for external customers regarding GHX products and services
- Handle daily case work while meeting predetermined KPI and QA metrics
- Accurately document all actions and customer interactions
- Educate customers via phone calls and identify repetitive issues for escalation
- Resolve escalated cases as required
- High School Diploma or equivalent
- Basic technical knowledge of software products
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Strong customer support skills and clear verbal and written communication
- Up to 10% travel annually required
- Supply Chain experience preferred
- Experience working in a team-oriented environment
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