Managed Services Analyst

Employer Industry: Healthcare Technology

• Salary up to $22.00 per hour
• Comprehensive benefits package including health, vision, and dental insurance, accident and life insurance, 401k matching, paid time off, and education reimbursement
• Opportunity for growth and adaptation in a dynamic work environment
• Supportive and collaborative team-oriented atmosphere
• Engage in meaningful work that contributes to better patient care and healthcare efficiency
• Remote work flexibility available

• Provide phone and email support for external customers regarding GHX products and services
• Handle daily case work while meeting predetermined KPI and QA metrics
• Accurately document all actions and customer interactions
• Educate customers via phone calls and identify repetitive issues for escalation
• Resolve escalated cases as required

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Strong customer support skills and clear verbal and written communication
• Up to 10% travel annually required

• Supply Chain experience preferred
• Experience working in a team-oriented environment