US- Sr. Solutions Analyst TAM

Position: US- Sr. Solutions Analyst - (TAM)

Why consider this job opportunity

• Salary up to $68,000 with a 5% bonus and full-time benefits
• Benefits starting from Day 1, including retirement plan matching and flexible paid time off
• Opportunities for continuous development and support programs
• Supportive workplace with wellness programs and resources
• Chance to make a significant impact on patient care in long-term care facilities
• Remote work flexibility with occasional in-office events

What to Expect (Job Responsibilities)

• Provide world-class customer support to resolve complex technical queries related to cloud-based healthcare solutions
• Develop an in-depth understanding of the software to support processes in long-term care facilities
• Facilitate the resolution of technical issues through log analysis and research
• Work collaboratively across teams to deliver quality resolutions and enhance customer satisfaction
• Document all customer interactions and issues using the help desk ticketing system

What is Required (Qualifications)

• Minimum of 1-2 years practical experience supporting and troubleshooting web-based software applications
• Prior experience using the Point Click Care  application is required
• Strong understanding of business processes within long-term care or medical facilities
• Excellent communication skills, both written and oral
• Ability to manage customer expectations in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for skilled nursing or senior living facilities
• Certification in Root Cause Analysis (RCA) is an asset
• Demonstrated ability to quickly learn new software functionalities and systems
• High level of customer focus and empathy
• Experience using diagnostic tools for resolving customer issues

Equal Opportunity and Privacy Statement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Employer Role Clarification

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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