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Vice President, Customer Support
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Listing for:
Restaurant365
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, Cloud Computing
Job Description & How to Apply Below
Employer Industry: Restaurant Technology Solutions
Why Consider this Job Opportunity- Salary range of $196,000-$294,000, with equitable pay practices
- Comprehensive medical benefits fully covered for employees
- 401k plan with matching contributions
- Equity option grant available
- Unlimited PTO plus company holidays for work-life balance
- Opportunity to lead and inspire a high-performing team in a fast-paced environment
- Design and execute customer support strategy to maximize satisfaction and retention, aligning with company goals
- Oversee daily operations, ensuring omnichannel support and optimizing processes for efficiency
- Serve as the voice of the customer, championing initiatives to improve products and advocate for restaurant operators
- Utilize data and analytics to set performance targets, identify trends, and report on KPIs
- Build and mentor a high-performing team across multiple time zones, fostering a culture of excellence
- 12+ years of experience in customer support, customer success, and/or customer success operations roles within SaaS
- 7+ years in leadership positions managing globally distributed teams
- Strong understanding of SaaS platforms and cloud-based software
- Proven ability to drive vision to execution and inspire large teams
- Excellent analytical skills with experience in setting KPIs/OKRs and performance reporting
- Previous experience in the restaurant, HR, and/or financial technology sectors
- MBA or equivalent advanced degree
- Demonstrated innovation in incorporating AI and automation for improved customer experiences
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