Workforce Forecasting & Capacity Planning Manager

ABOUT FANDUEL

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

Our roster has an opening with your name on it.

The Workforce Forecasting & Capacity Planning Manager leads the strategic forecasting and capacity planning function to ensure operational teams are optimally staffed to meet business demand. This role requires a data-driven leader who can balance analytical precision with people leadership, building a high-performing team that enables the organization to deliver exceptional service efficiently and effectively.

The manager will drive forecasting accuracy, establish workforce planning frameworks, and act as a trusted advisor to senior leadership—translating complex data into actionable operational strategies.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play.

• Strategic Forecasting & Analysis

  • Lead the development of short-, medium-, and long-term demand forecasts across business units, using statistical modeling and advanced analytics.
  • Oversee the creation and maintenance of capacity models that align staffing with business objectives, service level goals, and budgetary constraints.
  • Partner with cross-functional leaders (Finance, Operations, HR, and Product) to integrate business initiatives and external factors into workforce planning assumptions.
  • Continuously refine processes to improve accuracy, scalability, and transparency.

  Leadership & Team Development

  • Lead, coach, and mentor a team of analysts and forecasters/planners, fostering a culture of accountability, innovation, and continuous improvement.
  • Establish clear goals, KPIs, and professional development plans for team members.
  • Encourage collaboration and knowledge sharing across the team to drive operational excellence and efficiency.

  Operational Strategy & Business Partnership

  • Serve as a key strategic partner to senior leadership, providing insights and recommendations that influence hiring and staffing.
  • Communicate complex workforce concepts in a clear, compelling way to both technical and non-technical audiences.
  • Lead capacity planning cycles and ad hoc scenario planning.
  • Proactively identify risks and opportunities related to staffing, efficiency, and service delivery—and recommend mitigation strategies.

  Process Improvement & Innovation

  • Drive continuous improvement by evaluating existing workforce planning processes and introducing automation or technology enhancements where possible.
  • Implement best practices in forecasting methodology, scenario modeling, and reporting frameworks.

  Reporting & Insights

  • Deliver regular executive reports and presentations highlighting forecast accuracy, capacity utilization, and workforce efficiency.
  • Translate data insights into actionable recommendations that drive performance improvements and operational stability.
  • Ensure alignment between forecasted demand, hiring pipelines, and staffing plans across multiple business areas.