Senior Systems Engineer; Digital

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

The Senior Systems Engineer of DEX (Digital Employee Experience) is responsible for ensuring the optimization of the organization’s Digital Employee Experience solutions. The Senior System Engineer is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and maximize productivity.

• Provides direct support and guidance to peers in troubleshooting endpoint related incidents and outages
• Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions
• Provide occasional after-hours support to critical issues and outages
• Implement the DEX Strategy that drives continuous improvements of the end user compute experience
• Support planned and unplanned reporting efforts on status updates to senior and executive leadership
• Coordinate problem and incident management with 3rd party vendors
• Mentor, and coach peer multidisciplinary system engineers, foster a culture of innovation, accountability, and continuous improvement
• As needed, facilitate Agile ceremonies (planning, stand-ups, various, etc.) to drive team performance and deliver high-quality outcomes
• As needed, collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross-functional teams to prioritize backlogs and align engineering efforts with business objectives
• Work with team peers to manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders
• Establish and refine incident management procedures, including root cause analysis and post-mortem reviews to prevent recurrence
• Coordinate with support teams, vendors, and other IT functions to address complex technical issues and restore services efficiently
• Use monitoring and reporting to identify, track and trend endpoint related performance issues impacting end users and DEX score
• Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies
• Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain
• Performs other duties as assigned
• Complies with all policies and standards

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

• Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, Service Now, Cloud Computing, Group Policy, InTune, etc)
• Proven track record of driving DEX improvements and measurable business outcomes
• Hands-on experience with Nexthink or similar DEX platforms
• Strong background in incident management, escalation handling, and service restoration for End User Technologies
• Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban).
• Ability to analyze complex problems and drive effective solutions in high-pressure situations
• Strong analytical skills with experience using data to guide decision-making

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills

• Certifications in Agile (e.g., Scrum Master, Product…