Technical Support Engineer

Employer Industry: Cybersecurity

• Opportunity for career advancement and growth within the organization
• Generous time off policies to promote work‑life balance
• Top‑shelf benefits including education, wellness, and lifestyle support
• Collaborative work environment with cross‑functional teams
• Chance to provide world‑class support to a diverse range of customers

• Provide support to US customers on the Digi Cert One platform for all certificate lifecycle products via phone and email
• Maintain a professional company image through effective communication
• Collaborate with Validation teams to process Lawyer Card requests
• Document trends in customer calls and alert supervisors of any issues
• Contribute to the Digi Cert Knowledge Base by researching and resolving customer issues

• Associate degree in IT, a related technical degree, or equivalent work experience
• Minimum of 4 years of experience in technical support
• Strong problem‑solving skills and knowledge of PKI certificates
• Working knowledge of REST APIs and proficiency in daily computer use
• Excellent oral, written, and interpersonal communication skills

• 2+ years of experience in a technical support role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications
• Industry‑related certificates such as Security+ or MCSE

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.