Director, AI Enablement & Adoption
Listed on 2026-01-15
-
IT/Tech
AI Engineer, Data Analyst, Data Science Manager
The road ahead isn’t marked. We draw it.
Every transformation starts with a single spark, a moment where technology meets purpose.
What if AI didn’t replace people, but amplified their potential?
What if insight, empathy, and automation worked together to redefine what customer experience means?
At Percepta, we’re not just asking “what if.” We’re building it. For over 25 years, we’ve led the evolution of automotive and mobility customer experience, connecting drivers, dealers, and OEMs through seamless, human-centered journeys. Now, we’re seeking a visionary leader to steer our next evolution: the integration of AI across every corner of our business and client ecosystem.
Summary
The Director of AI Enablement & Adoption will define and execute Percepta’s global AI transformation strategy, spanning internal operations, contact center delivery, and client-facing CX programs. This role will be both strategist and storyteller, uniting technology, data, and people under one purpose: to make every interaction smarter, faster, and more human.
Responsibilities
Education
Experience
Skills
What Success Looks Like
First 90 Days:
Understand our AI landscape, from client programs to internal systems. Define the enablement framework, stakeholder alignment plan, and success metrics for global adoption.
Six Months:
Launch the first wave of enterprise-wide AI enablement, integrating Copilot and GenAI across contact centers and core functions. Stand up the AI Champions network and self-service learning hub.
One Year:
AI becomes part of Percepta’s DNA. You’ve built scalable governance, measurable ROI, and a network of empowered users driving real-world results for employees, clients, and customers alike.
Why Percepta
We don’t follow trends, we build them.
We believe in people first, technology always, and innovation that drives loyalty.
At Percepta, every mile of transformation starts with connection, and every leader shapes the road for those who follow.
Percepta. Making CX the road to extraordinary.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).