President, Technology Division

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a< b>visionary and results-driven President to lead MCI’s global call center network and serve as a central force within our Executive Leadership Team. This high-impact role is responsible for driving strategic direction, operational excellence, and sustainable growth across all business units and affiliate operations.

As President, you will oversee multi-site performance across domestic and international markets, champion innovation in customer experience (CX), and empower high-performing teams across sales, service, technical support, back-office, and collections. You will be instrumental in shaping MCI’s future, delivering transformative outcomes, and reinforcing our position as a global leader in BPO and CX solutions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Strategic Leadership
  Define and execute enterprise-wide strategies that translate corporate goals into measurable initiatives driving revenue, profitability, and customer satisfaction.
• Operational Oversight
  Lead and align all business units and affiliate operations, optimizing performance across multi-location call center environments.
• Culture & Talent Development
  Foster a high-performance culture rooted in accountability, innovation, and purpose. Build and scale world-class leadership teams across all levels of the organization.
• Customer Experience Innovation
  Spearhead initiatives that elevate CX across sales, service, QA, training, and workforce management—leveraging analytics and best-in-class processes.
• Revenue Acceleration
  Champion a data-informed, customer-centric approach to sales and client delivery, driving conversion, retention, and long-term growth.
• Cross-Functional Alignment
  Unify collaboration across sales, operations, HR, finance, and technology to ensure seamless execution and shared outcomes.
• External Representation
  Represent MCI’s mission and values externally, cultivating relationships with clients, partners, and stakeholders, and enhancing brand visibility at industry events.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• 20+ years of progressive leadership experience
  in call center, BPO, or CX industries
• 10+ years in executive or multi-site operational roles
  , with proven success scaling complex operations
• Demonstrated ability to
  translate strategy into execution
  with measurable impact on revenue, margins, and client satisfaction
• Strong business acumen with experience managingP&L, KPIs
  , and enterprise-level initiatives
• Advanced understanding of
  contact center technologies
  , CRM platforms, and performance analytics
• Exceptional
  interpersonal, communication
  , and executive presence
• Proven track record of
  building and mentoring high-performing teams
• Expertise in
  conflict resolution, change management
  , and strategic decision-making
• Technologically adept with fluency in
  Microsoft Office Suite
  and enterprise collaboration tools
• Willingness to
  travel frequently
  across domestic and international sites