Senior Manager, Payroll Onboarding Consultants

Employer Industry: Global Employment Solutions

• Work remotely from anywhere in the world
• Flexible paid time off and working hours to support work-life balance
• 16 weeks of paid parental leave
• Comprehensive benefits including mental health support services and stock options
• Opportunity for career development and mentorship within a growing team
• Empowerment to take ownership and proactively manage your schedule

• Lead and scale the global team of Onboarding Consultants to achieve exceptional client implementation outcomes
• Provide strategic direction and career development for team members
• Define and monitor operational KPIs and performance metrics for onboarding experiences
• Collaborate with internal stakeholders to ensure seamless transitions through the customer journey
• Champion process optimization and advocate for enhancements to products and services

• Extensive experience in hiring and leading teams in customer onboarding or professional services within SaaS, HCM, or payroll environments
• Proven track record of managing global implementation teams for enterprise clients
• Strong analytical skills with a history of improving key metrics like CSAT and time-to-live
• Excellent communication and stakeholder management skills
• Fluent in English, both written and spoken

• Experience working in a remote environment is considered a plus
• Background in driving change management and adopting new tools in onboarding processes

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