Customer Success

Employer Industry: Digital Operations Management

• Competitive salary and comprehensive benefits package
• Flexible work arrangements with a hybrid model
• Opportunity to participate in an Employee Stock Purchase Program (ESPP) and receive company equity
• Generous paid vacation time and paid parental leave
• Access to mental wellness programs and company-wide wellness initiatives
• Recognition as a Great Place to Work-certified™ and multiple awards for workplace excellence

• Act as a trusted advisor guiding customers through their digital transformation journey
• Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation
• Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals
• Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap
• Drive collaboration across internal teams to ensure customers experience maximum value and operational success

• Strong understanding of B2B SaaS environments
• Proven experience in building trusted relationships with executive and operational stakeholders
• Exceptional communication skills, capable of influencing at all levels
• Ability to engage cross-functionally with Sales, Product, and Expert Services
• Proficient in translating complex technology concepts into actionable insights

• Experience in customer success or account management roles within a technology or software company
• Familiarity with digital transformation processes and strategies
• Background in data-driven decision-making to drive customer outcomes

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.