EGrants Support Technican

Employer Industry: Information Technology and Professional Services

• Salary up to $28.59 per hour
• Opportunity for career advancement and growth within the organization
• Flexible work schedule with the option for remote work
• Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
• Supportive and innovative work environment with a focus on employee well‑being

• Interact with customers to handle service inquiries and resolve issues related to the eGrants/eSpan system
• Examine and assist customers with corrections or missing information on form submissions
• Implement corrective actions to resolve grant conflicts and problems
• Contact members, applicants, grantees, or grantors to assist with grant processing or extensions
• Use discretion to solve unclear problems and elevate issues to developers when necessary

• Minimum of 3 years of related experience
• High school diploma or equivalent
• Ability to work M‑F shift covering from 12:00 pm – 8:00 pm EST
• Familiarity with data entry, data processing and SQL
• Must be a U.S. citizen

• Experience with eGrants/eSpan systems
• Strong analytical skills for problem‑solving
• Excellent communication skills for customer interaction
• Ability to work independently with limited supervision
• Familiarity with grant processing systems

"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."