Clinical Applications Specialist

Overview

Employer Industry: Mental Health Services

Why consider this job opportunity:

• Salary range of $50,000 - $60,000 annually, plus a competitive bonus plan
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401k retirement savings plan with employer match
• Paid parental leave, paid time off, and holiday pay
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment that values diversity and inclusivity

• Act as the primary contact for application troubleshooting and respond to questions about standard workflows, policies, and procedures
• Assist users via phone and ticketing system, ensuring timely and effective support
• Provide ongoing feedback and root cause analysis on operational inefficiencies in the software
• Document issues and service requests in the ticketing system, focusing on transparency and process improvement
• Maintain a high level of customer satisfaction by providing clear solutions with empathy and understanding

• Bachelor’s degree in healthcare or business-related field preferred, or equivalent experience
• Minimum of 1 year of experience providing customer support or training on a software product
• Experience with an EHR or healthcare system required;
  Advanced
  
  MD preferred
• Proficiency in MS Office Suite
• Must be legally authorized to work in the United States

• Exceptional project management skills with the ability to work under tight deadlines
• Comfortable communicating with end users on system capabilities
• Experience in working with individuals from diverse backgrounds and cultures

#Mental Health #Healthcare Support #Career Opportunity #Competitive Pay #Diversity And Inclusion

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