Associate Staff Engineer, IBM ODM

Employer Industry: Digital Product Engineering

• Opportunity for career advancement and growth within a rapidly scaling organization
• Dynamic and non-hierarchical work culture
• Work with a global team of over 17,700 experts across 39 countries
• Engage in exciting projects that inspire and delight users
• Competitive salary and benefits package
• Chance to collaborate with cross-functional teams in a regulated environment

• Perform daily system administration activities for HaloPV/Argus as per approved Client SOPs and Work Instructions
• Manage user access provisioning, modification, and deactivation in compliance with access control policies
• Provide Level 1 incident and service request support using the Client ITSM tool
• Conduct initial issue triage, data validation, and log collection
• Maintain accurate operational documentation, ticket updates, and status reports

• Total experience of 5+ years in relevant roles
• Hands-on working experience in Pharmacovigilance processes, including ICSR lifecycle
• Strong working experience in HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platform
• Familiarity with ITSM tools such as Service Now
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

• Working knowledge of SQL/PL-SQL for basic data validation and checks
• Ability to follow defined procedures and work effectively in a regulated environment
• Excellent communication skills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.