IT Systems Engineer - East

Candidates must reside on the East Coast in the U.S.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly internal workflows across the company. Your remit includes hands‑on support for endpoints, SaaS applications, systems automation, and compliance‑aligned IT processes.

This role is ideal for someone who is energized by problem‑solving, thrives in a fast‑paced environment, and takes initiative to improve how things work. You’ll leverage a deep understanding of endpoint and SaaS management tools to streamline support operations, ensure compliance, and enhance employee experience. You’ll also bring a user‑first mindset and contribute to ongoing automation and standardization efforts to support scale.

You will work closely with IT Support, Infrastructure, Security, Compliance, and cross‑functional teams to continuously improve how IT enables productivity at Omada.

• Provide high‑quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems.
• Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs.
• Execute new hire end‑to‑end onboarding and offboarding processes, including hardware provisioning, account set‑up, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start.
• Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM.
• Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others.
• Support and manage physical inventory, on‑location, 1‑2 times a week, helping to facilitate ongoing inventory reconciliation as well as pre‑hire machine builds if necessary.
• Perform endpoint and asset lifecycle management in Oomnitza—ensuring real‑time data accuracy and process compliance, while adhering to established procedures and producing status‑based metrics on a cadenced reporting schedule to retain a high level of accuracy.
• Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment.
• Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self‑service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices.
• Support audit‑readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews).
• Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contributing to Tines‑based automation solutions that enhance scalability and promote streamlining repetitive tasks.
• Collaborate with peers and cross‑functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests.
• Contribute to team projects, learning and iterating with technical proficiency and minimal oversight.
• Participate in cross‑functional onboarding efforts with HR, Recruiting, and Departmental Leads for large‑scale hiring events (e.g., Health…