Senior Professional Services Engagement Manager - PubSec

Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

As a Senior Professional Services Engagement Manager focused on the Department of Defense (DoD) and Federal Systems Integrators (FSI), you will play a critical role in driving Git Lab’s growth in the public sector by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex Dev Sec Ops  and digital transformation initiatives into clear, measurable mission‑critical outcomes.

Reporting to the Senior Manager of Engagement Management, AMER, you will work at the intersection of technical solutioning and government contracting, aligning each engagement to the unique procurement, security, and compliance requirements of DoD agencies and their systems integrator partners. In your first year, you will build trusted advisor relationships with customer division chiefs, program managers, and technical leaders, mature repeatable engagement patterns for federal use cases, and help integrate professional services into account strategies from early discovery through successful delivery.

This is a unique opportunity to shape large‑scale implementations that improve how critical government programs plan, build, secure, and operate software using Git Lab.

• Designing and structuring outcome‑based professional services engagements that align Git Lab capabilities with DoD mission objectives and Federal Systems Integrator program goals
• Partnering with account executives, solutions architects, and delivery leaders to turn complex Dev Sec Ops  transformations into clear, actionable implementation roadmaps and statements of work for federal customers

• Conduct discovery sessions with DoD agencies and Federal Systems Integrators to understand current‑state capabilities, mission constraints, and desired business outcomes
• Design outcome‑oriented services proposals that align Git Lab capabilities with customer success metrics and mission objectives
• Structure engagements using outcome‑based pricing approaches where appropriate, while maintaining flexibility for staff augmentation and packaged offerings when contracting requirements dictate
• Navigate government contracting vehicles and work effectively through reseller/distributor partnerships and Federal Systems Integrators
• Develop custom‑scoped SOWs and staffing plans for complex DoD implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate Git Lab's services value proposition, catalog offerings, and implementation methodologies in the context of federal requirements and compliance frameworks
• Align with division chiefs, and program managers to gain agreement on scope, price, and shared responsibility mode of the services engagement.
• Build trusted advisor relationships with division chiefs, program managers, and technical leaders across DoD and FSI organizations
• Guide customers through commercial terms, procurement processes, and contracting structures appropriate for their acquisition environment
• Manage project- and…