Senior Manager, Engagement Manager - AMER

Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us as we build technology that transforms how the world develops software.

As a Senior Manager of Engagement Management, you'll lead a team of Engagement Managers who drive Professional Services sales and help Git Lab customers realize value from our platform. You’ll be accountable for regional services bookings targets across the Americas. You’ll guide your team to align Professional Services offerings with customer outcomes while partnering closely with Sales, Solutions Architecture, and Customer Success.

You’ll develop and iterate strategies that accelerate time to value for a broad portfolio of enterprise and commercial customers and ensure accurate, timely forecasting. You’ll also assess team capacity on an ongoing basis to inform hiring needs. You’ll coach team members on the full sales cycle for Professional Services, from pipeline generation and scoping to negotiation and closing. You’ll also create an environment where the team is motivated to improve how we sell and deliver services at scale.

Some examples of our projects:

• Leading the Engagement Management team to meet Professional Services bookings goals in the Americas, including building accurate weekly bookings forecasts and aligning with Sales leadership on territory performance
• Developing and refining strategies for proactive Professional Services positioning, including SKU-based selling, estimation standards, and sales motions that improve time to value for customers while supporting Git Lab’s subscription-based business model

• Lead, coach, and develop a high-performing team of Engagement Managers focused on Professional Services consultative selling and aligning services with customer outcomes across the Americas
• Own Professional Services bookings goals within your region, including timely, accurate weekly bookings forecasts and clear communication of performance, risks, and opportunities
• Drive territory and account coverage strategy by distributing customer opportunities across the team to ensure effective geographic and segment coverage
• Partner closely with Sales, Solutions Architecture, and Customer Success leadership to align on account strategies, pipeline health, and services positioning throughout the sales cycle
• Provide strategic proposals and recommendations to senior leadership on how to organize and align the Engagement Management team with Sales and Customer Success to accelerate time to value for customers
• Coach Engagement Managers on pipeline generation, qualification, discovery, scoping, estimation, statement of work (SOW) creation, negotiation, and closing to support consistent, scalable Professional Services sales motions
• Guide and, when needed, directly support high-impact or complex negotiations, applying win-win and give-to-get approaches and taking ownership of resolving escalations and impasses
• Build and maintain development and enablement plans so Engagement Managers stay current on Git Lab product releases, value selling…