Senior Customer Success Manager, TOLA

Employer Industry: Enterprise Software and SaaS

• Opportunity to manage strategic customer relationships with minimal oversight
• Work in a dynamic, fast‑paced environment with a focus on continuous improvement
• Contribute directly to customer retention, satisfaction, and account growth
• Collaborate cross‑functionally with Product, Engineering, Sales, and Support teams
• Chance to influence internal processes and drive customer success initiatives
• Supportive employer committed to equal opportunity and candidate privacy

• Manage strategic customer relationships post‑sale, focusing on adoption, retention, and value delivery
• Deliver outcome‑oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Drive platform adoption and feature engagement through best practices and education on roadmap developments
• Monitor account health using data‑driven insights; proactively identify risks and lead coordinated mitigation efforts
• Resolve complex escalations with clear communication and a focus on long‑term customer satisfaction

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex customer relationships, including executive‑level stakeholders
• Strong communication, analytical, and problem‑solving skills with an emphasis on delivering measurable outcomes
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Proficiency in CRM and support tools such as Salesforce and Jira

• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience

#Enterprise Software #Customer Success #SaaS #Career Opportunity #Equal Opportunity Employer

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.