RevOps Manager

Smart Bug Media is the most decorated Hub Spot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting‑edge AI, and digital innovation to deliver solutions that de‑risk the future and drive sustainable growth.

With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI‑powered solutions. By aligning Smart Bug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long‑term success.

The Manager of Revenue Operations is the architect of Smart Bug Media’s internal revenue engine. Reporting directly to the SVP of Sales and Marketing, you are responsible for the efficiency, data integrity, and technical infrastructure of our commercial teams.

In this role, you will own our internal Hub Spot instance, transforming it from a static system of record into a dynamic system of insight. You will bridge the operational gap between Marketing, Sales, and Client Services, ensuring that data flows seamlessly from the first touchpoint to the final signature, and the handoff to delivery.

While this role is not client-facing, your “customers” are Smart Bug’s sales reps, marketing managers, and executive leadership. Your North Star is Operational Excellence: ensuring our sales team spends less time on admin and more time selling, while leadership has 100% confidence in the forecast.

• Serve as the primary administrator and architect for our internal Hub Spot portal and integrated tech stack (Zoom Info, Panda Doc, Vidyard, Slack).
• Ensure Smart Bug’s internal portal serves as a gold standard for Hub Spot usage, piloting new features before they are recommended to clients.
• Create and maintain comprehensive SOPs (Standard Operating Procedures) and flowcharts that document the "quote-to-cash" process.
• Establish and enforce strict validation rules to ensure clean data entry; conduct regular audits to merge duplicates, enrich accounts, and archive decayed leads.
• Design and build complex sales workflows that remove administrative burden, including lead rotation logic, SLA task queues, and automated contract generation.
• Automate the critical transition from "Closed Won" to project launch. Ensure Client Services receives all necessary billing and staffing data immediately upon closing, eliminating manual re-entry.
• Collaborate with the SVP to define and enforce entry/exit criteria for Deal Stages. Act as the gatekeeper to ensure the pipeline reflects reality, not optimism.
• Build the technical onboarding process for new Smart Bug sales reps, ensuring they are proficient in our tools and playbook.
• Drive adoption of new tools and processes through effective change management and internal training.
• Build and maintain the dashboards used for Weekly Sales Meetings and Board Meetings, specifically tracking Forecast Accuracy and Funnel Velocity.
• Monitor conversion rates between lifecycle stages to proactively identify bottlenecks where leads are "falling out" of the funnel.
• Partner with Marketing to track the end-to-end ROI of internal campaigns, ensuring attribution data clearly identifies which channels drive our highest‑value retainers.
• Analyze activity metrics to hold the team accountable, ensuring the sales force is utilizing resources and time effectively.

• Experience
  : 5+ years in Rev Ops or Sales Ops (preferably B2B SaaS or Professional Services).
• Education
  :
  Bachelor’s degree or relevant professional experience.
• Hub Spot Mastery:
  You must be a "Power User" who has managed a complex Hub Spot portal as a super-admin. You understand the backend API limits, custom objects, and advanced workflow logic.
• Integration Fluency:
  Experience managing integrations with tools like Zoom Info (data enrichment), Panda Doc (contract management), and Vidyard.
• Data Manipulation:
  High fluency in…