Senior Customer Success Manager, TOLA; Spanish speaking

Employer Industry: Cybersecurity Software

• Base salary range: $139,440 — $164,000 USD
• Eligibility for bonuses and restricted stock units (RSUs)
• Opportunity for career advancement and growth within the organization
• Collaborative work environment with cross‑functional teams
• Chance to make a significant impact on customer satisfaction and account growth
• Support for knowledge sharing and internal process development

• Manage strategic customer relationships post‑sale, focusing on adoption, retention, and value delivery with minimal oversight
• Deliver outcome‑oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments
• Monitor account health using data‑driven insights; proactively identify risks and lead coordinated mitigation efforts
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex customer relationships, including executive‑level stakeholders
• Strong communication, analytical, and problem‑solving skills with an emphasis on delivering measurable outcomes
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience

• Proficiency in CRM and support tools such as Salesforce and Jira
• Fluent in Spanish

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